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Last updated: 01.06.26
Document version: 1.0
Website: loralansky.com
Product: “Clarity Navigator”

This Access and Refund Policy (the “Policy”) explains in plain language how access is provided to the digital product “Clarity Navigator,” how the AI Mirror form works, in which cases a refund may be available, what to do in the event of a technical error, and which rules apply to digital content.

This Policy supplements the Terms of Use and Digital Product License, the Privacy Policy, and the terms of the applicable Merchant of Record / payment operator. In the event of a conflict between this Policy and mandatory provisions of law, the mandatory provisions of law shall prevail.

1. What the Product Is

1.1. “Clarity Navigator” is a digital product for personal reflection, self-exploration, and working with the theme of clarity.

1.2. Depending on the description on the purchase page, the Product may include:

• a digital course space;
• course modules and materials;
• a PDF journal or other digital materials;
• digital forms;
• the AI Mirror form;
• the AI Mirror / “Clarity Map”;
• a visual version of the “Clarity Map”;
• service emails and course messages.

1.3. The Product is not medical, psychological, psychotherapeutic, legal, financial, career, or other professional advice.

1.4. The Product does not guarantee any specific emotional, psychological, financial, professional, spiritual, personal, or life outcome.

2. When Access Is Provided

2.1. Access to the Product is provided after successful payment, provided that the payment has been processed correctly and has not been declined by the payment system, Merchant of Record, or payment operator.

2.2. Access may be provided by email, link, user account, digital course space, LMS, WordPress/WooCommerce, Tally, SendGrid, or other technical tools used to provide the Product.

2.3. The service email containing access details is usually sent to the email address provided at the time of purchase. The User is responsible for providing a correct email address.

2.4. If the access email has not arrived, the User must check the “Spam,” “Promotions,” “Social,” “Newsletters,” or similar folders of their email service.

2.5. If the access email has not been received after successful payment, the User is advised to contact support at support@loralansky.com within 14 calendar days from the date of purchase. A delayed request may make it more difficult to verify delivery, restore access, diagnose the error, and review a refund request, but it does not limit any mandatory rights of the User that cannot be excluded under applicable law.

2.6. The request should preferably include:

• the purchase email address;
• the order number, if available;
• the purchase date;
• a screenshot of the payment or error message, if available;
• a brief description of the issue.

3. Access Period

3.1. Unless otherwise stated on the purchase page, access to the online space, modules, digital forms, AI function, and Product materials is provided for a period of 12 months from the date of successful purchase.

3.2. During the access period, the User may go through the materials, complete forms, receive the intended results, and download available files, if such files are included in the Product.

3.3. The User is responsible for completing the Product stages in a timely manner, filling out the required forms, receiving the result, and downloading available materials within the access period.

3.4. After the access period expires, online access to the Product, modules, forms, AI functions, and results may be terminated.

3.5. Downloaded materials, if they were made available for download, remain with the User for personal non-commercial use within the scope of the license specified in the Terms of Use.

4. Sequential Access and the Mandatory AI Mirror Form

4.1. The Product is designed as a sequential path. In certain parts of the Product, subsequent modules, materials, or functions may open only after completion of the previous stage.

4.2. Completion of the AI Mirror form / form for generating a personalized result is a mandatory technical and conceptual stage of the Product.

4.3. The mandatory nature of the form is indicated on the purchase page, in the description of the user path, in the Product interface, or in the relevant notices. If the User is not prepared to complete the mandatory form, the User should not purchase or use the Product in the sequential-access format.

4.4. If the User does not complete the AI Mirror form, stops progressing before completing the form, or refuses to complete the mandatory stage, subsequent modules, materials, or functions may remain closed, unavailable, or technically inactive until the relevant stage is completed.

4.5. Failure to complete the mandatory form in itself does not constitute a technical error, non-provision of the Product, or grounds for a refund, except where expressly provided by applicable law or by the rules of the Merchant of Record.

5. Personal Information in Forms

5.1. The User is not required to disclose personal, sensitive, intimate, medical, family, financial, or other private information.

5.2. The User may respond briefly, neutrally, minimally, or without personal details.

5.3. The User must not enter the following into the forms:

• medical diagnoses;
• bank card details;
• passwords;
• government identifiers;
• passport details;
• data of third parties;
• information about children;
• any other sensitive information that is not necessary for the operation of the Product.

5.4. At the same time, the User understands that the quality, depth, accuracy, volume, and personalization of the AI Mirror / “Clarity Map” depend on the content, completeness, specificity, and clarity of the User’s answers.

5.5. If the User provides brief, general, formal, neutral, or symbolic answers, the result may be more general, shorter, less personalized, or less useful.

5.6. A more general, shorter, or less personalized result caused by the nature of the User’s answers is not considered a defect of the Product or grounds for a refund.

6. Generation of the AI Mirror / “Clarity Map”

6.1. Unless otherwise stated on the purchase page, the User is entitled to one final generation of the AI Mirror / “Clarity Map.”

6.2. Re-generation, restart, correction, additional generation, manual adjustment, or individual refinement of the result is not guaranteed unless expressly stated on the purchase page or in a separate written agreement.

6.3. If generation does not take place due to a technical error, form failure, automation failure, API failure, or another reason not related to the User’s actions, the Author will make reasonable efforts to restore generation, resend the form, provide a repeated attempt, or provide a functionally similar alternative.

6.4. If the User enters empty fields, meaningless strings, random characters, technically unprocessable data, or content that violates the Terms of Use, generation may be impossible, rejected, or may produce a general result.

6.5. In such a case, the Author may provide the User with a reasonable opportunity to repeat the input or correct the answers, if technically possible and not in violation of the Product rules, but such a situation in itself shall not constitute grounds for a refund.

6.6. The AI result may be inaccurate, incomplete, generalized, or may fail to take into account the User’s full personal context. It is intended for personal reflection and is not professional advice, a diagnosis, a personality assessment, or a recommendation to take any action.

7. Digital Content and Right of Withdrawal

7.1. The Product is digital content to which access may be provided immediately after purchase.

7.2. For users from the European Union, the United Kingdom, and other jurisdictions with similar rules on digital content: if the Product is provided with immediate access, before access begins the User must give explicit consent to the immediate provision of digital content before the end of the withdrawal period and confirm that the User understands the loss of the right of withdrawal after access begins, materials are downloaded, forms are completed, or a personalized result is generated, except where such right is preserved under mandatory law.

7.3. Such consent may be recorded through checkout, a checkbox, Merchant of Record, payment platform, website, or another technical mechanism.

7.4. If the User does not agree to immediate access to digital content and to the loss of the right of withdrawal after the provision of digital content begins, the User should not purchase or use the Product in the immediate digital access format.

8. When Refunds Are Usually Not Provided

8.1. Refunds are usually not provided after the User has received access to digital content, started using the Product, opened materials, downloaded files, completed a form, received the AI Mirror / “Clarity Map,” or started the generation of a personalized result.

8.2. Refunds are also usually not provided if:

• the User changed their mind after receiving access;
• the User did not complete the Product;
• the User did not complete the mandatory AI Mirror form;
• the User refused to complete the form required to unlock subsequent modules;
• the User provided brief, general, or formal answers and received a more general result;
• the User expected a specific emotional, psychological, life, financial, or other result that was not guaranteed;
• the User subjectively did not like the Author’s methodology, writing style, voice, visual style, course structure, design, pace, or format of presentation;
• the Product did not meet the User’s personal, aesthetic, emotional, intellectual, or taste-based expectations, provided that the User was provided with the Core Paid Content of the Product specified on the purchase page;
• the User did not download the materials during the access period;
• the User provided an incorrect email address and did not notify support within a reasonable period;
• the User violated the Terms of Use;
• the User used the Product for an improper purpose;
• the User purchased the Product while located in a restricted jurisdiction or by circumventing territorial, sanctions, or payment restrictions.

8.3. This section does not limit any mandatory consumer rights that cannot be excluded or limited under applicable law.

9. When a Refund May Be Considered

9.1. A refund request may be considered if:

• payment was charged in error and the Product was not provided;
• the User paid twice for the same Product due to a technical error;
• access was not provided due to a confirmed technical fault on the part of the Author, provided that the User contacted support within a reasonable period after discovering the issue and provided the information necessary for verification;
• the User did not receive the access email and contacted support within 14 calendar days from the date of purchase or within another reasonable period if the delay in contacting support was caused by objective circumstances;
• a technical error, confirmed after the User contacted support, completely prevents the User from receiving the Core Paid Content of the Product, and the Author was unable to resolve the issue or provide a functionally similar alternative;
• a refund is required under applicable law or the rules of the Merchant of Record.

9.2. Each request is reviewed individually, taking into account the fact of access provision, the status of Product use, technical data, the rules of the Merchant of Record, payment rules, and applicable law.

9.3. Instead of a refund, the Author may offer:

• restoration of access;
• repeated sending of an email;
• correction of the email address;
• a repeated link;
• a repeated generation attempt;
• a functionally similar alternative;
• extension of access;
• another reasonable way to provide the Core Paid Content of the Product.

9.4. If the Author or the Merchant of Record decides to issue a refund in a situation where the User has already received access to materials, downloaded files, completed forms, received the AI Mirror / “Clarity Map,” opened modules, or otherwise started using the Product, the refund may be partial, if permitted by applicable law and the rules of the Merchant of Record.

9.5. A partial refund is not calculated automatically in proportion to the unused access period. When determining a possible refund amount, primary consideration is given to the amount of digital content already provided and to whether the key elements of the Product have been received, including access to materials, completion of forms, generation of the AI Mirror / “Clarity Map,” downloading of files, opening of modules, and provision of the Core Paid Content of the Product.

9.6. If the User has received the Core Paid Content of the Product, including access to materials and a personalized result, a refund may be denied in full even if only a short time has passed since the purchase, except where a refund is required under mandatory applicable law or the rules of the Merchant of Record.

9.7. In the case of a partial refund, the Author or the Merchant of Record may also take into account reasonable technical costs, payment service fees, third-party service costs, and the nature of the content that was not provided. The reason for the refund request and the specific circumstances of the case may also be considered.

10. Technical Errors

10.1. If the User encounters a technical error, the User must contact support at support@loralansky.com.

10.2. The request should preferably include:

• the purchase email address;
• the order number, if available;
• a description of the error;
• the stage at which the error occurred;
• a screenshot, if available;
• the device and browser, if relevant for diagnosis.

10.3. The Author strives to respond to access and technical error requests within 5 business days.

10.4. If the User does not receive a response within the specified period, the User may contact support again or send a request to admin@loralansky.com marked “Follow-up request regarding access / technical error.”

10.5. Temporary unavailability of the website, Tally, Make, Anthropic API, Airtable, HTML/CSS to Image, SendGrid, Lemon Squeezy, hosting, email delivery, or other technical infrastructure does not automatically constitute grounds for a refund if the Author restores access within a reasonable time, provides a repeated link, repeated attempt, alternative access, or another way to receive the Core Paid Content of the Product.

10.6. The Author is not responsible for technical issues on the User’s side, including lack of internet access, outdated browser, device errors, full mailbox, blocking of emails by the email service, incorrect email address, spam settings, use of aggressive ad blockers, privacy extensions, corporate restrictions, VPN, firewall, or other settings that may block the operation of web forms, scripts, email links, files, or third-party services. In such cases, the User is advised to try again in another browser, in incognito mode, from another device, or to temporarily disable extensions that may interfere with the operation of the form.

11. Merchant of Record, Lemon Squeezy, and Chargebacks

11.1. If the purchase is made through Lemon Squeezy, Lemon Squeezy may act as the Merchant of Record for that transaction.

11.2. In such case, the payment part of the purchase, taxes, payment processing, payment refunds, chargeback procedures, and certain payment matters may be governed by the terms of Lemon Squeezy, payment providers, banks, and applicable law.

11.3. The Author does not store the User’s bank card details.

11.4. If the User initiates a chargeback after receiving access to the Product, access to the Product may be restricted or terminated to the extent permitted by applicable law and the rules of the Merchant of Record.

11.5. If the User initiates a chargeback after receiving access to digital content, downloading materials, completing forms, or receiving a personalized result, the Author may provide the Merchant of Record, payment operator, or bank with information confirming the purchase, provision of access, use of the Product, correspondence with support, and applicable access and refund terms, to the extent permitted by applicable law and the Privacy Policy.

12. Violation of Terms and Refunds

12.1. If the User violates the Terms of Use, transfers access to third parties, copies or distributes materials, uses the Product for commercial purposes without the Author’s written license, attempts to circumvent technical restrictions, carries out prompt injection, enters prohibited content, or violates the rules of third-party AI providers, access may be restricted or terminated.

12.2. In such cases, refunds are not provided if refusal of a refund is permitted by applicable law and the rules of the Merchant of Record.

12.3. The Author may use available legal remedies in the event of intellectual property infringement, unlawful distribution of materials, abuse of refunds, circumvention of restrictions, or other violations.

13. Data Deletion and Refunds

13.1. A request to delete personal data does not automatically entitle the User to a refund.

13.2. If the User requests deletion of data that is necessary for access to the Product, restoration of the result, confirmation of purchase, or continued progress through the Product, this may make further use of the Product impossible.

13.3. Data deletion is governed by the Privacy Policy and applicable law.

14. How to Submit a Refund Request

14.1. To submit a refund request, the User must write to: support@loralansky.com.

14.2. The request must include:

• the purchase email address;
• the order number, if available;
• the purchase date;
• the reason for the request;
• a description of the issue;
• screenshots or supporting evidence, if available.

14.3. If the purchase was made through Lemon Squeezy or another Merchant of Record, the User may also need to submit the request through the interface or support service of the relevant Merchant of Record.

14.4. Requests are reviewed individually. Submitting a request does not mean that a refund will be automatically approved.

14.5. If a refund is approved, the timing of receipt of funds depends on the Merchant of Record, payment operator, bank, payment method, and applicable law.

15. Restricted Jurisdictions and Prohibited Purchases

15.1. The Product is not available to users located in the Russian Federation or in any other countries, regions, or jurisdictions subject to sanctions, payment, technical, or compliance restrictions applicable to the Author, Merchant of Record, payment providers, or technological providers of the Product.

15.2. If the User purchases the Product by circumventing territorial, sanctions, payment, or compliance restrictions, the Author and/or Merchant of Record may refuse the sale, cancel the order, restrict access, or terminate use of the Product to the extent permitted by applicable law.

15.3. Refunds in such cases are reviewed taking into account applicable law, the rules of the Merchant of Record, and the specific circumstances.

16. Contacts

For access, technical error, and refund matters:
Email: support@loralansky.com

For privacy and personal data matters:
Email: info@loralansky.com

For legal matters:
Email: admin@loralansky.com

Website: loralansky.com
Author / Digital Product Provider: Lora Lansky
Country of registration: State of Israel